> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glood.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Glood AI Image & Video Editor

## Frequently Asked Questions

Find answers to common questions about using Glood AI Image & Video Editor. If you don't see your question here, feel free to reach out to our support team.

### General Questions

<AccordionGroup>
  <Accordion icon="wand-magic-sparkles" title="What is Glood AI Image & Video Editor?">
    Glood AI Image & Video Editor is an AI-powered platform that helps Shopify Plus merchants create professional product videos and edit product images at scale. It offers three main capabilities:

    * **AI Video Generation**: Transform static product photos into engaging videos
    * **Intelligent Image Editing**: AI-powered background generation, removal, resizing, and enhancement
    * **Workflow Automation**: Create reusable workflows that process multiple products automatically

    The tool is designed specifically for e-commerce, making it easy to maintain consistent, high-quality visual content across your entire product catalogue.
  </Accordion>

  <Accordion icon="user" title="Who can use the AI Image & Video Editor?">
    The AI Image & Video Editor is available to **Shopify Plus merchants** who have:

    * An active Shopify Plus store
    * Products with images in your catalogue
    * The Glood AI Image & Video Editor app installed from the Shopify App Store

    No technical skills or coding knowledge is required. The tool features an intuitive, no-code interface that anyone on your team can use.
  </Accordion>

  <Accordion icon="graduation-cap" title="Do I need technical skills to use this?">
    No! The AI Image & Video Editor is designed to be user-friendly and requires no technical or design skills.

    The interface is point-and-click, with intuitive controls for:

    * Selecting products
    * Configuring video and image settings
    * Building editing workflows
    * Previewing and publishing results

    If you can navigate your Shopify admin, you can use this tool. We also provide detailed guides and preset options to help you get started quickly.
  </Accordion>

  <Accordion icon="video" title="What types of videos can I generate?">
    You can generate professional product showcase videos from your existing product images. These videos are perfect for:

    **Use Cases**:

    * Social media content (Instagram, TikTok, Facebook)
    * Product page enhancements
    * Email marketing campaigns
    * Paid advertising
    * Product demonstrations

    **Format Options**:

    * **Aspect Ratios**: 16:9 (Landscape), 9:16 (Portrait/Stories), 1:1 (Square)
    * **Resolutions**: 1080p (Full HD), 720p (HD), 480p (SD)
    * **Duration**: Customizable length (typically 5-15 seconds)
    * **Audio**: Optional AI-generated audio

    You can describe the style and motion you want through text prompts, and the AI will generate videos that bring your products to life.
  </Accordion>

  <Accordion icon="image" title="What image editing operations are available?">
    The platform offers comprehensive AI-powered image editing tools:

    **Core Operations**:

    * **Background Generation**: Create contextual, professional backgrounds that complement your products
    * **Background Removal**: Automatically remove backgrounds with precision for clean product shots
    * **Smart Resizing & Cropping**: Intelligently resize images while maintaining focus on product features
    * **Image Enhancement**: Apply AI filters and quality improvements
    * **Format Optimization**: Convert and optimize images for web performance

    **Presets**:

    * **Fashion Preset**: Optimized for clothing and accessories
    * **Furniture Preset**: Designed for home goods and furniture
    * **Custom Operations**: Build your own editing pipeline by chaining multiple operations

    All operations can be combined and applied to multiple products simultaneously through batch processing.
  </Accordion>
</AccordionGroup>

### Credits & Pricing

<AccordionGroup>
  <Accordion icon="coins" title="How does the credit system work?">
    Glood AI Image & Video Editor uses a flexible credit-based pricing model:

    * **Credits are consumed** when you generate videos or edit images
    * **Credit cost varies** based on your settings:
      * Video duration and resolution
      * Image editing complexity and number of operations
      * Output quality settings

    **Key Benefits**:

    * Pay only for what you use
    * No monthly subscriptions
    * Purchased credits valid for 1 year
    * Clear cost estimates before processing

    Before generating any content, you'll see the exact credit cost, helping you manage your budget effectively.
  </Accordion>

  <Accordion icon="dollar-sign" title="How much do credits cost?">
    Credits are available in flexible packs that scale with your needs:

    **Credit Packs**:

    * Packs start from as low as $20, $50, and go up from there
    * Multiple pack sizes available to fit different usage levels
    * Perfect for both small batches and large-scale operations

    **Volume Discounts**:

    * Higher value packs come with attractive discounts
    * The more credits you purchase, the better value you get
    * Ideal for merchants with extensive catalogues or ongoing content needs

    <Note>
      **Best Value**: Larger credit packs offer significant savings per credit. Choose a pack size that matches your planned usage to maximize value.
    </Note>

    **Credit Validity**:

    * Purchased credits are valid for **1 year** from the date of purchase
    * Free welcome credits expire after **30 days**
  </Accordion>

  <Accordion icon="gift" title="Do I get free credits?">
    Yes! **Every new installation receives \$20 in free credits** as a welcome bonus.

    This allows you to:

    * Test the platform with real products
    * Generate sample videos and edited images
    * Explore different features and settings
    * Evaluate quality before purchasing additional credits

    **Important**: Free welcome credits expire after **30 days**, so be sure to use them to explore the platform's capabilities during your trial period. The free credits work exactly like purchased credits and can be used for any video generation, image editing, or workflow automation task.
  </Accordion>

  <Accordion icon="calculator" title="How can I see credit costs before generating?">
    The platform shows **real-time credit estimates** before you commit to any generation:

    **For Video Generation**:

    * The "Credit Estimate" section shows the exact cost based on your selected duration, resolution, and aspect ratio
    * Updates automatically as you adjust settings

    **For Image Editing**:

    * Credit cost is calculated based on the number of images and operations in your pipeline
    * Displayed before you start processing

    **Dashboard Monitoring**:

    * View your current credit balance on the main dashboard
    * Click "**+ Purchase Credits**" anytime to add more
    * Track usage history in the "**Credit Usage**" section

    This transparency helps you make informed decisions and control costs effectively.
  </Accordion>

  <Accordion icon="triangle-exclamation" title="What happens if I run out of credits?">
    If you run out of credits:

    1. **Processing stops** - Any queued or in-progress jobs will pause
    2. **You'll be notified** - The system will alert you that credits are needed
    3. **Purchase more anytime** - Click "**+ Purchase Credits**" from the dashboard
    4. **Work resumes automatically** - Once credits are added, processing continues from where it left off

    <Tip>
      **Pro Tip**: Set a reminder to check your credit balance regularly, especially if you're running large batch operations or scheduled workflows. This ensures uninterrupted processing.
    </Tip>
  </Accordion>

  <Accordion icon="rotate-left" title="Can I get a refund on unused credits?">
    **All credits are non-refundable once purchased.**

    **Refund Policy**:

    * Credits cannot be refunded or exchanged for cash
    * No refunds are provided for unused credits
    * Purchased credits are valid for 1 year from purchase date
    * Free credits expire after 30 days

    **If You Have Issues**:
    If you experience technical problems that prevent you from using credits properly, please contact our support team at [support@glood.ai](mailto:support@glood.ai). We'll work with you to resolve any technical issues.
  </Accordion>

  <Accordion icon="bug" title="What happens if generation fails or produces an error?">
    If video generation or image editing fails due to system errors, you won't lose credits:

    **Error Handling**:

    * **System Errors**: Credits are **not charged** if processing fails due to technical errors on our end
    * **Automatic Refund**: If credits were deducted for a failed generation, they are **automatically refunded** to your account
    * **Error Messages**: You'll receive clear error messages explaining what went wrong

    **Important Distinction**:

    * ✅ **Technical Errors** (system failures, processing errors, timeouts): Credits refunded
    * ❌ **Unsatisfactory Results** (output not matching expectations, quality concerns): Credits **not refunded**

    **Unsatisfactory Output**:
    If the generated content completes successfully but doesn't meet your expectations:

    * Credits are **not refunded** for completed generations
    * You can regenerate with different settings or prompts (new credits required)
    * Use the preview and estimate features to minimize unexpected results

    **Best Practices to Avoid Wasted Credits**:

    * Review credit estimates before generating
    * Test with lower quality/resolution settings first
    * Use specific, detailed prompts for video generation
    * Start with single products before batch processing

    <Tip>
      **Pro Tip**: If you're consistently experiencing generation failures or technical errors, contact [support@glood.ai](mailto:support@glood.ai) with details about your workflow. We can help troubleshoot and ensure smooth processing.
    </Tip>
  </Accordion>
</AccordionGroup>

### Video Generation

<AccordionGroup>
  <Accordion icon="clock" title="How long does it take to generate a video?">
    Video generation typically takes **2-5 minutes**, depending on several factors:

    **Factors Affecting Processing Time**:

    * Video duration (longer videos take more time)
    * Resolution quality (1080p takes longer than 480p)
    * Complexity of the prompt
    * Current server load

    **Background Processing**:

    * You don't need to stay on the page while videos generate
    * Close the browser and check back later
    * Your videos continue processing in the background
    * You'll be able to view completed videos when you return

    <Note>
      **Tip**: You'll see a progress indicator showing the completion percentage. The system typically provides accurate time estimates once processing begins.
    </Note>
  </Accordion>

  <Accordion icon="sliders" title="What video quality settings are available?">
    The platform offers flexible quality settings to match your needs:

    **Resolution Options**:

    * **1080p (Full HD)**: Highest quality, best for product pages and premium marketing
    * **720p (HD)**: Balanced quality and file size, great for most uses
    * **480p (SD)**: Smaller file size, suitable for thumbnails or quick previews

    **Aspect Ratios**:

    * **16:9 (Landscape)**: Perfect for YouTube, website banners, and horizontal displays
    * **9:16 (Portrait)**: Optimized for Instagram Stories, TikTok, and mobile-first content
    * **1:1 (Square)**: Ideal for Instagram feed posts and Facebook

    **Additional Settings**:

    * **Duration**: Set video length in seconds (typically 5-15 seconds)
    * **Generate Audio**: Toggle to add AI-generated background audio

    Higher quality settings consume more credits but deliver superior results. The credit estimate updates in real-time as you adjust settings.
  </Accordion>

  <Accordion icon="wand-magic" title="Can I customize the video style?">
    Yes! You can guide the AI video generation through **text prompts**:

    **Video Prompt Feature**:

    * Describe the scene, style, and actions you want in the video
    * Be specific about movement, mood, and presentation
    * The AI interprets your prompt to generate matching video content

    **Example Prompts**:

    * *"Create a realistic video of this person moving to show the dress flowing naturally"*
    * *"Show the product rotating slowly against a clean white background"*
    * *"Generate a dynamic video with the model walking to showcase the outfit"*

    **Tips for Effective Prompts**:

    * Be specific about the type of motion you want
    * Mention the background or environment if relevant
    * Describe the mood or style (elegant, energetic, minimal, etc.)
    * Keep prompts clear and focused (0-5000 characters)

    You can regenerate videos with different prompts until you achieve the desired result.
  </Accordion>

  <Accordion icon="arrow-up-from-bracket" title="What happens to generated videos?">
    Generated videos are automatically integrated with your Shopify store:

    **Auto-Publishing**:

    * Videos are **automatically published** to your Shopify product media
    * They appear in the product's media gallery alongside images
    * Customers can view them on product pages immediately

    **Additional Options**:

    * **Download**: Save videos to your device for use elsewhere (social media, ads, etc.)
    * **Regenerate**: Create a new version with different settings or prompts
    * **Remove from Product**: Unlink the video if you no longer want it displayed

    **Video Details**:

    * View publication status and creation timestamp
    * Check credit usage for each video
    * Access the video file anytime from your dashboard

    You maintain full control over where and how your generated videos are used.
  </Accordion>

  <Accordion icon="layer-group" title="Can I generate videos for multiple products at once?">
    Yes! The platform supports **batch video generation**:

    **How It Works**:

    1. Click "**Pick Product**" and select multiple products or variants
    2. Configure video settings that will apply to all selected products
    3. Write a prompt that works for the product category
    4. Review the total credit estimate for all videos
    5. Generate all videos with one click

    **Benefits**:

    * Save time by processing multiple products simultaneously
    * Ensure consistent video style across product collections
    * Ideal for seasonal updates or new product launches

    **Use Cases**:

    * Generate videos for an entire collection
    * Create matching videos for product variants
    * Bulk-process catalog additions

    For even more automation, consider using **Workflows** to schedule batch video generation for specific product collections.
  </Accordion>
</AccordionGroup>

### Image Editing

<AccordionGroup>
  <Accordion icon="images" title="Can I edit multiple images at the same time?">
    Absolutely! **Batch image editing** is one of the platform's key strengths:

    **How Batch Editing Works**:

    1. Select multiple products and their images
    2. Build an editing operations pipeline
    3. Apply the same operations to all selected images at once
    4. Monitor progress for the entire batch
    5. Review and publish all edited images together

    **Benefits**:

    * **Time Savings**: Edit hundreds of images in the time it would take to edit one manually
    * **Consistency**: Ensure uniform visual standards across your catalogue
    * **Efficiency**: Perfect for seasonal updates, rebranding, or catalogue maintenance

    **Example Use Cases**:

    * Remove backgrounds from all products in a collection
    * Generate matching backgrounds for product variants
    * Resize all images to consistent dimensions
    * Apply enhancement filters to an entire category

    <Tip>
      **Pro Tip**: Use workflows to save your batch editing operations as templates. Apply them to new products automatically as your catalogue grows.
    </Tip>
  </Accordion>

  <Accordion icon="palette" title="What's the difference between presets and custom operations?">
    The platform offers both quick presets and fully customizable editing pipelines:

    **Presets** (Quick & Easy):

    * **Fashion Preset**: Pre-configured operations optimized for clothing and accessories
      * Background generation with fashion-appropriate scenes
      * Smart cropping for apparel
      * Color enhancement for fabric

    * **Furniture Preset**: Designed for home goods and furniture
      * Contextual room backgrounds
      * Lighting adjustments for interiors
      * Perspective correction

    Presets are one-click solutions that apply a series of optimized operations automatically.

    **Custom Operations** (Full Control):

    * Build your own editing pipeline by selecting and ordering specific operations
    * Chain multiple operations together (e.g., Remove Background → Generate Background → Resize → Enhance)
    * Configure parameters for each operation individually
    * Save custom pipelines as reusable workflows

    **When to Use Each**:

    * Use **presets** for quick, standard edits that don't require customization
    * Use **custom operations** when you need specific results or unique editing sequences
  </Accordion>

  <Accordion icon="link" title="Can I chain multiple editing operations together?">
    Yes! The **operations pipeline** lets you combine multiple edits into a single workflow:

    **How It Works**:

    1. Add operations to your pipeline in the desired sequence
    2. Each operation processes the output of the previous one
    3. Configure parameters for each step
    4. Preview the entire pipeline before processing
    5. Execute all operations with one click

    **Example Pipeline Sequences**:

    **Clean Product Shots**:

    1. Remove Background
    2. Resize to 2000x2000px
    3. Enhance Quality
    4. Optimize Format (WEBP)

    **Lifestyle Images**:

    1. Remove Background
    2. Generate Lifestyle Background
    3. Smart Crop
    4. Color Enhancement

    **Social Media Ready**:

    1. Remove Background
    2. Generate Solid Color Background
    3. Resize to 1080x1080px
    4. Add Padding

    The pipeline approach ensures consistent results and saves you from manually running each operation separately.
  </Accordion>

  <Accordion icon="shield" title="Will the edited images replace my original images?">
    **No, your original images are always preserved.** The editing process is non-destructive:

    **How It Works**:

    * Edited images are created as **new files**
    * Original images remain untouched in your Shopify media library
    * You decide whether to publish edited versions or keep originals

    **Publishing Options**:

    * **Add to Product**: Edited images are added alongside originals
    * **Replace**: Manually choose to replace originals (you control this)
    * **Download Only**: Keep edited images locally without affecting your store

    **Safety Features**:

    * Original product images are never deleted automatically
    * You can always revert to originals if needed
    * Download both versions for comparison

    This approach gives you complete flexibility to test and compare results before making any changes to your live product pages.
  </Accordion>

  <Accordion icon="file-image" title="What image formats are supported?">
    **Current Supported Formats**:

    **Input Formats**:

    * PNG (with transparency)
    * JPG/JPEG
    * WEBP
    * Other common image formats

    **Output Format**:

    * **PNG** - All edited images are exported in PNG format for maximum quality and transparency support

    **Coming Soon**:
    We're actively working on adding support for more output formats, including JPG, WEBP, and other formats. These will be available in future updates.

    **Image Requirements**:

    * Maximum file size: Typically 20MB per image
    * Recommended minimum resolution: 800x800px
    * Best results with high-quality source images

    <Note>
      **Quality First**: We currently export all images in PNG format to ensure the highest quality output with full transparency support, which is essential for product images with removed or generated backgrounds.
    </Note>
  </Accordion>
</AccordionGroup>

### Workflows & Automation

<AccordionGroup>
  <Accordion icon="robot" title="What are workflows and why should I use them?">
    **Workflows are automated processes** that apply video generation or image editing operations to multiple products automatically:

    **What They Do**:

    * Combine multiple operations into reusable templates
    * Apply consistent editing to products based on rules (collections, tags, etc.)
    * Run on-demand or on automatic schedules
    * Process products in bulk without manual intervention

    **Benefits**:

    * **Consistency**: Maintain uniform visual standards across your entire catalogue
    * **Time Savings**: Set up once, run automatically forever
    * **Scalability**: Process thousands of products effortlessly
    * **Flexibility**: Create different workflows for different product types

    **Example Use Cases**:

    * Automatically generate videos for all new products added to a collection
    * Schedule weekly background removal for uploaded images
    * Apply seasonal backgrounds to specific product categories
    * Create social-media-ready images for products tagged "featured"

    Workflows turn repetitive tasks into automated processes, freeing your team to focus on strategy and creativity.
  </Accordion>

  <Accordion icon="calendar" title="Can I schedule workflows to run automatically?">
    Yes! Workflows support both **on-demand** and **scheduled** execution:

    **On-Demand Workflows**:

    * Trigger manually whenever you need them
    * Run for specific products you select
    * Execute immediately
    * Perfect for one-time bulk operations

    **Scheduled Workflows** (Automated):

    * Set up recurring schedules (daily, weekly, monthly)
    * Define specific times and timezones
    * Automatically apply to new products matching your filters
    * Process products in the background without manual intervention

    **Example Schedules**:

    * **Daily**: Process all products added in the last 24 hours
    * **Weekly**: Apply seasonal backgrounds every Monday morning
    * **Monthly**: Generate new videos for products with updated images

    **Configuration**:

    * Choose trigger frequency
    * Set product filters (collections, tags, date added)
    * Define workflow steps and settings
    * Activate or pause workflows anytime

    Scheduled workflows ensure your visual content stays fresh and consistent without requiring constant attention.
  </Accordion>

  <Accordion icon="filter" title="How do I apply workflows to specific product collections?">
    Workflows include powerful **product filtering** options to target exactly the right products:

    **Filter Options**:

    * **Collections**: Apply to all products in specific collections
    * **Tags**: Target products with certain tags (e.g., "new-arrival", "featured", "sale")
    * **Product Type**: Filter by product type (e.g., "Dresses", "Furniture")
    * **Vendor**: Apply to products from specific vendors
    * **Date Added**: Process products added after a certain date
    * **Availability**: Include/exclude products based on inventory status

    **How to Set Up**:

    1. Create a new workflow
    2. In the workflow configuration, define your product filters
    3. Preview which products match your filters
    4. Configure the operations to apply
    5. Set the trigger (on-demand or scheduled)
    6. Activate the workflow

    **Example Filters**:

    * *Collection = "Summer Collection" AND Tag = "featured"*
    * *Product Type = "Dresses" AND Date Added > Last 7 days*
    * *Vendor = "Brand X" AND Availability = In Stock*

    This targeting ensures workflows only affect the products you intend, preventing unwanted changes to your catalogue.
  </Accordion>

  <Accordion icon="copy" title="Can I reuse workflows?">
    Yes! Workflows are fully reusable and can be saved as templates:

    **Template Features**:

    * **Save Workflows**: Any workflow can be saved as a reusable template
    * **Duplicate Workflows**: Clone existing workflows and modify them
    * **Share Configurations**: Use the same editing pipeline across different product sets

    **How to Reuse**:

    1. Create a workflow with your desired operations
    2. Save it with a descriptive name
    3. Duplicate the workflow for similar use cases
    4. Modify filters or settings as needed
    5. Activate multiple variations

    **Example Reuse Scenarios**:

    * Create a "Background Removal" template for different collections
    * Save a "Video Generation - Portrait" template for various product types
    * Build seasonal templates (Summer Backgrounds, Winter Themes, etc.)

    **Benefits**:

    * Faster setup for new campaigns
    * Consistent application of proven editing sequences
    * Easy experimentation with variations
    * Simplified team collaboration

    Templates make it easy to scale your visual content strategy without reinventing workflows every time.
  </Accordion>
</AccordionGroup>

### Technical & Troubleshooting

<AccordionGroup>
  <Accordion icon="hourglass" title="My video generation is taking longer than expected. What should I do?">
    Video generation times can vary, but here's what to know:

    **Normal Processing Times**:

    * **Standard**: 2-5 minutes for most videos
    * **Complex Prompts**: Up to 10 minutes for detailed scenes
    * **High Resolution**: 1080p videos may take longer than 480p

    **What to Do If It's Taking Too Long**:

    1. **Wait a Bit Longer**: Processing times can vary based on server load
    2. **Check Your Connection**: Ensure you have stable internet
    3. **Background Processing**: You can close the page—your video continues processing
    4. **Check Status**: Return to the dashboard to see if processing completed

    **When to Contact Support**:

    * Video has been processing for over 30 minutes
    * Processing is stuck at the same percentage
    * You receive an error message

    <Tip>
      **Pro Tip**: The progress indicator typically provides accurate estimates once processing is 10-20% complete. If it stalls, wait 5 minutes and refresh the page.
    </Tip>

    Contact [support@glood.ai](mailto:support@glood.ai) if processing consistently takes longer than expected.
  </Accordion>

  <Accordion icon="circle-xmark" title="The generated video doesn't match my prompt. How can I improve it?">
    If your video doesn't match expectations, try these prompt improvement techniques:

    **Writing Better Prompts**:

    **Be Specific**:

    * ❌ *"Show the product"*
    * ✅ *"Show the dress on the model with gentle movement to display fabric flow"*

    **Describe the Motion**:

    * ❌ *"Make a video"*
    * ✅ *"Create a video with the model turning 360 degrees to showcase the outfit from all angles"*

    **Mention Background/Scene**:

    * ❌ *"Nice background"*
    * ✅ *"Generate a video with a clean white studio background and professional lighting"*

    **Specify Style**:

    * ❌ *"Make it look good"*
    * ✅ *"Create an elegant, slow-motion video with smooth transitions and minimal movement"*

    **Common Issues & Fixes**:

    * **Too much motion**: Use words like "gentle", "subtle", "slow"
    * **Wrong focus**: Specify what should be emphasized
    * **Poor quality**: Ensure source images are high resolution

    **Regeneration**:

    * Use the **Regenerate** button to try different prompts
    * Adjust video settings (duration, resolution, aspect ratio)
    * Credits are only charged for completed videos you keep

    Experimentation is key—try different prompt variations to find what works best for your products.
  </Accordion>

  <Accordion icon="triangle-exclamation" title="Why is my image editing failing?">
    Image editing can fail for several reasons. Here's how to troubleshoot:

    **Common Issues**:

    **1. File Size or Format**:

    * Ensure images are under 20MB
    * Use supported formats (PNG, JPG, WEBP)
    * Check that files aren't corrupted

    **2. Image Quality**:

    * Source images should be at least 800x800px
    * Avoid extremely low-resolution images
    * Heavily compressed images may produce poor results

    **3. Complex Operations**:

    * Some operation combinations may conflict
    * Try simplifying your pipeline
    * Run operations one at a time to identify issues

    **4. Product/Image Not Found**:

    * Ensure products still exist in Shopify
    * Check that images haven't been deleted
    * Refresh the product selection

    **Resolution Steps**:

    1. Verify source image quality and format
    2. Simplify the operations pipeline
    3. Try editing one image at a time to isolate the issue
    4. Check error messages for specific guidance
    5. Contact support with error details if problem persists

    **Error Messages**:

    * Read error messages carefully—they often indicate the specific issue
    * Screenshot errors to share with support if needed

    If you consistently encounter failures, reach out to [support@glood.ai](mailto:support@glood.ai) with details about your workflow and product types.
  </Accordion>

  <Accordion icon="ban" title="Can I cancel a video or image generation in progress?">
    **Cancellation Policy**:

    **While Processing**:

    * You can attempt to cancel jobs while they're in the queue or early in processing
    * Look for a "Cancel" or "Stop" button on the processing screen
    * Success depends on how far along processing has progressed

    **Credit Refunds**:

    * **Cancelled before processing starts**: Full credit refund
    * **Cancelled during processing**: Partial refund based on completion percentage
    * **Completed processing**: No refund (you receive the generated content)

    **Background Processing**:

    * Closing the browser doesn't cancel processing
    * Jobs continue in the background even if you navigate away
    * Return to the dashboard to check status and cancel if needed

    **Best Practices**:

    * Review credit estimates carefully before starting
    * Use preview features when available
    * Test with single products before batch processing
    * Start with lower resolution/quality to test prompts and settings

    If you accidentally start a large batch operation, cancel it immediately to minimize credit usage.
  </Accordion>

  <Accordion icon="shopify" title="Where do the generated videos and images appear in Shopify?">
    Generated content is automatically integrated with your Shopify product media:

    **Location in Shopify**:

    1. Go to **Products** in your Shopify admin
    2. Select the product you generated content for
    3. Scroll to the **Media** section
    4. Your videos and images appear in the media gallery

    **Auto-Publishing**:

    * Videos and images are **automatically published** by default
    * They appear alongside existing product images
    * Customers see them on product pages immediately
    * You can reorder media to control display priority

    **Manual Publishing Option**:

    * If you prefer to review first, you can choose manual publishing
    * Download content and upload it yourself
    * Or publish selectively from the AI Image & Video Editor dashboard

    **Media Management**:

    * Reorder media in Shopify to control which appears first
    * Delete unwanted media from the product page
    * Videos play inline on product pages (no external player needed)

    **Visibility**:

    * Published media is immediately visible to customers
    * Videos work on all devices (desktop, mobile, tablet)
    * Optimized for fast loading and smooth playback

    Your generated visual content integrates seamlessly with Shopify's native media handling.
  </Accordion>

  <Accordion icon="infinity" title="Is there a limit to how many videos or images I can create?">
    **No hard limits**—the system is credit-based and scales with your needs:

    **Credit-Based Model**:

    * Create as many videos and images as you have credits for
    * No monthly caps or restrictions
    * Purchase more credits anytime to continue

    **Practical Considerations**:

    **Processing Queue**:

    * Large batch operations are queued and processed sequentially
    * Very large batches (100+ products) may take time to complete
    * Background processing allows you to continue working

    **Best Practices for Large Batches**:

    * Break extremely large batches into smaller chunks (50-100 products)
    * Use workflows to schedule processing during off-hours
    * Monitor credit usage to ensure sufficient balance
    * Test settings on a few products before processing entire catalogues

    **Workflow Automation**:

    * Workflows can process unlimited products over time
    * Schedule recurring workflows for continuous processing
    * Ideal for catalogues with thousands of products

    **Volume Recommendations**:

    * Purchase larger credit packs for better value (up to 20% savings)
    * Consider enterprise packs for extensive catalogue operations
    * Priority processing included with larger packs

    Whether you have 10 products or 10,000, the platform scales to meet your needs.
  </Accordion>
</AccordionGroup>

### Integration & Publishing

<AccordionGroup>
  <Accordion icon="cloud-arrow-up" title="How do videos and images get added to my Shopify store?">
    The platform offers flexible publishing options for generated content:

    **Auto-Publishing** (Default):

    * Videos and images are **automatically published** to product media upon completion
    * Appear in the Shopify product media gallery immediately
    * Customers can see them on product pages right away
    * No manual upload required

    **How Auto-Publishing Works**:

    1. You generate a video or edit an image
    2. Processing completes successfully
    3. Content is automatically added to the product's media in Shopify
    4. You receive confirmation of publication

    **Manual Publishing Option**:

    * Review content before publishing (optional setting)
    * Download to your device first
    * Manually approve each piece of content
    * Publish selectively from your dashboard

    **Publishing Controls**:

    * **Publish**: Add content to Shopify product media
    * **Download**: Save to your device without publishing
    * **Remove**: Unlink content from a product
    * **Republish**: Update or replace existing media

    **Media Organization**:

    * Content appears at the end of existing media by default
    * Reorder media in Shopify to control display order
    * Set featured images and videos from Shopify admin

    The seamless integration ensures your visual content reaches customers with minimal effort.
  </Accordion>

  <Accordion icon="download" title="Can I use the AI-generated content outside of Shopify?">
    **Yes! You have full rights to use generated content anywhere:**

    **Download Options**:

    * Download videos and images directly from the dashboard
    * Save to your device in standard formats
    * Use across any marketing channel

    **Usage Rights**:

    * You own all AI-generated content created from your products
    * Use freely in marketing materials, social media, advertising, etc.
    * No additional licensing fees or restrictions
    * Commercial use fully permitted

    **Use Cases Beyond Shopify**:

    * **Social Media**: Instagram, TikTok, Facebook, Pinterest
    * **Paid Advertising**: Google Ads, Facebook Ads, display campaigns
    * **Email Marketing**: Product showcases in newsletters
    * **Marketplaces**: Amazon, eBay, Etsy product listings
    * **Print Materials**: Catalogs, brochures, packaging
    * **Wholesale**: B2B presentations and line sheets

    **File Formats**:

    * **Videos**: MP4 (universally compatible format supported by all platforms)
    * **Images**: PNG (high-quality output with transparency support)

    **Coming Soon**: We're working on adding more format options for both videos and images in future updates.

    While the tool integrates seamlessly with Shopify, you're free to use your generated content across your entire marketing ecosystem.
  </Accordion>

  <Accordion icon="puzzle-piece" title="Do I need to install anything on my theme?">
    **No theme installation required!** The AI Image & Video Editor is a standalone Shopify app:

    **How It Works**:

    * Install the app from the Shopify App Store
    * Access the editor through your Shopify admin
    * Generate and publish content directly to product media
    * No theme code modifications needed

    **Integration**:

    * Uses Shopify's native media handling
    * Videos and images appear automatically in your theme
    * Works with any Shopify theme (no compatibility issues)
    * No liquid code changes required

    **Theme Compatibility**:

    * Supports all Shopify themes (OS 2.0 and legacy)
    * Content displays using your theme's existing media gallery
    * Responsive and mobile-friendly automatically
    * Theme updates don't affect the app

    **What You Need**:

    * Shopify Plus account
    * App installed from Shopify App Store
    * That's it!

    The app operates entirely within Shopify's ecosystem, making it plug-and-play without technical setup or theme modifications.
  </Accordion>
</AccordionGroup>

## Still Have Questions?

Can't find what you're looking for? We're here to help!

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    Email us at [support@glood.ai](mailto:support@glood.ai) for personalized assistance
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  <Card title="View Changelog" icon="clock-rotate-left" href="/ai-image-video-editor/changelog">
    Check out the latest updates and new features
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  <Card title="Get Started Guide" icon="rocket" href="/ai-image-video-editor/get-started">
    Review our comprehensive getting started documentation
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  <Card title="Main Documentation" icon="book" href="/ai-image-video-editor">
    Explore the full AI Image & Video Editor documentation
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