> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glood.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# CCPA Compliance

> Learn how Glood.AI protects your privacy while powering personalization in compliance with CCPA

# Glood and CCPA Compliance: Protecting Your Privacy While Powering Personalization

At Glood, our mission is to help merchants create better shopping experiences through AI-powered personalization. We believe that delivering relevant product recommendations should never come at the expense of your privacy. That's why we are committed to full compliance with the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA).

<Info>
  For more information and queries regarding compliance, please contact us at **[support@glood.ai](mailto:support@glood.ai)**
</Info>

***

## What is CCPA?

The CCPA gives California residents enhanced rights and control over their personal information. Under this law, consumers have the right to:

* **Know** what personal data is collected
* **Access** and request deletion of personal data
* **Opt-out** of the sale or sharing of personal data
* **Correct** inaccurate personal information
* **Limit** the use of sensitive personal information

***

## How Glood Collects and Uses Data

Glood uses certain technologies and limited personal data to make product recommendations relevant and timely for shoppers:

### 1. Cookies for Personalization

We use cookies and similar tracking technologies to:

* Identify returning visitors
* Display personalized product recommendations
* Improve the accuracy and relevance of suggestions

These cookies help us understand user preferences and behavior, allowing merchants to serve more tailored shopping experiences.

### 2. Collection of PII

To deliver personalization, Glood may collect personally identifiable information (PII) such as:

* Name
* Email address
* Purchase history
* Browsing activity on the merchant's site

<Note>
  This information is collected with your consent and is used solely to enhance your shopping experience.
</Note>

### 3. No Sale of Personal Data

<Check>
  **Glood does not sell your personal information to any third party.** All data we process is used exclusively for providing personalization services on behalf of the merchant you are shopping with.
</Check>

***

## Shopify Consent API Integration

We are fully integrated with the Shopify Consent API to ensure compliance with user choice:

<Cards>
  <Card title="Consent Accepted" icon="check-circle">
    If you accept the site's use policy, personalization features will be enabled as described.
  </Card>

  <Card title="Consent Declined" icon="x-circle">
    If you do not accept, we will limit data collection and tracking accordingly.
  </Card>

  <Card title="Pending Consent" icon="clock">
    If consent has not yet been given, we may track activity for up to 24 hours to support essential session continuity — after which all personalization tracking is stopped unless consent is provided.
  </Card>
</Cards>

***

## Your Rights Under CCPA

If you are a California resident, you can:

* **Request access** to the personal information we have about you
* **Ask for deletion** of your personal information (with certain legal/business exceptions)
* **Opt-out** of the sale or sharing of your data (even though Glood does not sell data)
* **Limit the use** of sensitive personal information

<Tip>
  To exercise your rights, please contact the merchant whose store you are visiting, or email us directly at **[privacy@glood.ai](mailto:privacy@glood.ai)**.
</Tip>

***

## Our Commitment to Privacy

Glood's personalization technology is designed with privacy by default principles:

<CardGroup cols={3}>
  <Card title="Minimal Data Use" icon="minimize">
    We collect only the information needed to deliver relevant product recommendations
  </Card>

  <Card title="Data Security" icon="lock">
    We maintain technical and organizational safeguards to protect your data
  </Card>

  <Card title="Clear Controls" icon="sliders">
    We respect and process consent signals, including the Global Privacy Control (GPC) standard
  </Card>
</CardGroup>

***

## In Summary

Glood's personalization platform helps merchants improve conversion rates while respecting consumer privacy rights. We believe great shopping experiences and strong privacy protection can go hand in hand — and we build every feature with that philosophy at the core.

<Info>
  For any privacy-related questions or to exercise your rights under CCPA, please contact us at **[privacy@glood.ai](mailto:privacy@glood.ai)** or **[support@glood.ai](mailto:support@glood.ai)**.
</Info>