Frequently Asked Questions
Find answers to common questions about using Glood AI Image & Video Editor. If you don’t see your question here, feel free to reach out to our support team.General Questions
What is Glood AI Image & Video Editor?
What is Glood AI Image & Video Editor?
- AI Video Generation: Transform static product photos into engaging videos
- Intelligent Image Editing: AI-powered background generation, removal, resizing, and enhancement
- Workflow Automation: Create reusable workflows that process multiple products automatically
Who can use the AI Image & Video Editor?
Who can use the AI Image & Video Editor?
- An active Shopify Plus store
- Products with images in your catalogue
- The Glood AI Image & Video Editor app installed from the Shopify App Store
Do I need technical skills to use this?
Do I need technical skills to use this?
- Selecting products
- Configuring video and image settings
- Building editing workflows
- Previewing and publishing results
What types of videos can I generate?
What types of videos can I generate?
- Social media content (Instagram, TikTok, Facebook)
- Product page enhancements
- Email marketing campaigns
- Paid advertising
- Product demonstrations
- Aspect Ratios: 16:9 (Landscape), 9:16 (Portrait/Stories), 1:1 (Square)
- Resolutions: 1080p (Full HD), 720p (HD), 480p (SD)
- Duration: Customizable length (typically 5-15 seconds)
- Audio: Optional AI-generated audio
What image editing operations are available?
What image editing operations are available?
- Background Generation: Create contextual, professional backgrounds that complement your products
- Background Removal: Automatically remove backgrounds with precision for clean product shots
- Smart Resizing & Cropping: Intelligently resize images while maintaining focus on product features
- Image Enhancement: Apply AI filters and quality improvements
- Format Optimization: Convert and optimize images for web performance
- Fashion Preset: Optimized for clothing and accessories
- Furniture Preset: Designed for home goods and furniture
- Custom Operations: Build your own editing pipeline by chaining multiple operations
Credits & Pricing
How does the credit system work?
How does the credit system work?
- Credits are consumed when you generate videos or edit images
- Credit cost varies based on your settings:
- Video duration and resolution
- Image editing complexity and number of operations
- Output quality settings
- Pay only for what you use
- No monthly subscriptions
- Purchased credits valid for 1 year
- Clear cost estimates before processing
How much do credits cost?
How much do credits cost?
- Packs start from as low as 50, and go up from there
- Multiple pack sizes available to fit different usage levels
- Perfect for both small batches and large-scale operations
- Higher value packs come with attractive discounts
- The more credits you purchase, the better value you get
- Ideal for merchants with extensive catalogues or ongoing content needs
- Purchased credits are valid for 1 year from the date of purchase
- Free welcome credits expire after 30 days
Do I get free credits?
Do I get free credits?
- Test the platform with real products
- Generate sample videos and edited images
- Explore different features and settings
- Evaluate quality before purchasing additional credits
How can I see credit costs before generating?
How can I see credit costs before generating?
- The “Credit Estimate” section shows the exact cost based on your selected duration, resolution, and aspect ratio
- Updates automatically as you adjust settings
- Credit cost is calculated based on the number of images and operations in your pipeline
- Displayed before you start processing
- View your current credit balance on the main dashboard
- Click ”+ Purchase Credits” anytime to add more
- Track usage history in the “Credit Usage” section
What happens if I run out of credits?
What happens if I run out of credits?
- Processing stops - Any queued or in-progress jobs will pause
- You’ll be notified - The system will alert you that credits are needed
- Purchase more anytime - Click ”+ Purchase Credits” from the dashboard
- Work resumes automatically - Once credits are added, processing continues from where it left off
Can I get a refund on unused credits?
Can I get a refund on unused credits?
- Credits cannot be refunded or exchanged for cash
- No refunds are provided for unused credits
- Purchased credits are valid for 1 year from purchase date
- Free credits expire after 30 days
What happens if generation fails or produces an error?
What happens if generation fails or produces an error?
- System Errors: Credits are not charged if processing fails due to technical errors on our end
- Automatic Refund: If credits were deducted for a failed generation, they are automatically refunded to your account
- Error Messages: You’ll receive clear error messages explaining what went wrong
- ✅ Technical Errors (system failures, processing errors, timeouts): Credits refunded
- ❌ Unsatisfactory Results (output not matching expectations, quality concerns): Credits not refunded
- Credits are not refunded for completed generations
- You can regenerate with different settings or prompts (new credits required)
- Use the preview and estimate features to minimize unexpected results
- Review credit estimates before generating
- Test with lower quality/resolution settings first
- Use specific, detailed prompts for video generation
- Start with single products before batch processing
Video Generation
How long does it take to generate a video?
How long does it take to generate a video?
- Video duration (longer videos take more time)
- Resolution quality (1080p takes longer than 480p)
- Complexity of the prompt
- Current server load
- You don’t need to stay on the page while videos generate
- Close the browser and check back later
- Your videos continue processing in the background
- You’ll be able to view completed videos when you return
What video quality settings are available?
What video quality settings are available?
- 1080p (Full HD): Highest quality, best for product pages and premium marketing
- 720p (HD): Balanced quality and file size, great for most uses
- 480p (SD): Smaller file size, suitable for thumbnails or quick previews
- 16:9 (Landscape): Perfect for YouTube, website banners, and horizontal displays
- 9:16 (Portrait): Optimized for Instagram Stories, TikTok, and mobile-first content
- 1:1 (Square): Ideal for Instagram feed posts and Facebook
- Duration: Set video length in seconds (typically 5-15 seconds)
- Generate Audio: Toggle to add AI-generated background audio
Can I customize the video style?
Can I customize the video style?
- Describe the scene, style, and actions you want in the video
- Be specific about movement, mood, and presentation
- The AI interprets your prompt to generate matching video content
- “Create a realistic video of this person moving to show the dress flowing naturally”
- “Show the product rotating slowly against a clean white background”
- “Generate a dynamic video with the model walking to showcase the outfit”
- Be specific about the type of motion you want
- Mention the background or environment if relevant
- Describe the mood or style (elegant, energetic, minimal, etc.)
- Keep prompts clear and focused (0-5000 characters)
What happens to generated videos?
What happens to generated videos?
- Videos are automatically published to your Shopify product media
- They appear in the product’s media gallery alongside images
- Customers can view them on product pages immediately
- Download: Save videos to your device for use elsewhere (social media, ads, etc.)
- Regenerate: Create a new version with different settings or prompts
- Remove from Product: Unlink the video if you no longer want it displayed
- View publication status and creation timestamp
- Check credit usage for each video
- Access the video file anytime from your dashboard
Can I generate videos for multiple products at once?
Can I generate videos for multiple products at once?
- Click “Pick Product” and select multiple products or variants
- Configure video settings that will apply to all selected products
- Write a prompt that works for the product category
- Review the total credit estimate for all videos
- Generate all videos with one click
- Save time by processing multiple products simultaneously
- Ensure consistent video style across product collections
- Ideal for seasonal updates or new product launches
- Generate videos for an entire collection
- Create matching videos for product variants
- Bulk-process catalog additions
Image Editing
Can I edit multiple images at the same time?
Can I edit multiple images at the same time?
- Select multiple products and their images
- Build an editing operations pipeline
- Apply the same operations to all selected images at once
- Monitor progress for the entire batch
- Review and publish all edited images together
- Time Savings: Edit hundreds of images in the time it would take to edit one manually
- Consistency: Ensure uniform visual standards across your catalogue
- Efficiency: Perfect for seasonal updates, rebranding, or catalogue maintenance
- Remove backgrounds from all products in a collection
- Generate matching backgrounds for product variants
- Resize all images to consistent dimensions
- Apply enhancement filters to an entire category
What's the difference between presets and custom operations?
What's the difference between presets and custom operations?
-
Fashion Preset: Pre-configured operations optimized for clothing and accessories
- Background generation with fashion-appropriate scenes
- Smart cropping for apparel
- Color enhancement for fabric
-
Furniture Preset: Designed for home goods and furniture
- Contextual room backgrounds
- Lighting adjustments for interiors
- Perspective correction
- Build your own editing pipeline by selecting and ordering specific operations
- Chain multiple operations together (e.g., Remove Background → Generate Background → Resize → Enhance)
- Configure parameters for each operation individually
- Save custom pipelines as reusable workflows
- Use presets for quick, standard edits that don’t require customization
- Use custom operations when you need specific results or unique editing sequences
Can I chain multiple editing operations together?
Can I chain multiple editing operations together?
- Add operations to your pipeline in the desired sequence
- Each operation processes the output of the previous one
- Configure parameters for each step
- Preview the entire pipeline before processing
- Execute all operations with one click
- Remove Background
- Resize to 2000x2000px
- Enhance Quality
- Optimize Format (WEBP)
- Remove Background
- Generate Lifestyle Background
- Smart Crop
- Color Enhancement
- Remove Background
- Generate Solid Color Background
- Resize to 1080x1080px
- Add Padding
Will the edited images replace my original images?
Will the edited images replace my original images?
- Edited images are created as new files
- Original images remain untouched in your Shopify media library
- You decide whether to publish edited versions or keep originals
- Add to Product: Edited images are added alongside originals
- Replace: Manually choose to replace originals (you control this)
- Download Only: Keep edited images locally without affecting your store
- Original product images are never deleted automatically
- You can always revert to originals if needed
- Download both versions for comparison
What image formats are supported?
What image formats are supported?
- PNG (with transparency)
- JPG/JPEG
- WEBP
- Other common image formats
- PNG - All edited images are exported in PNG format for maximum quality and transparency support
- Maximum file size: Typically 20MB per image
- Recommended minimum resolution: 800x800px
- Best results with high-quality source images
Workflows & Automation
What are workflows and why should I use them?
What are workflows and why should I use them?
- Combine multiple operations into reusable templates
- Apply consistent editing to products based on rules (collections, tags, etc.)
- Run on-demand or on automatic schedules
- Process products in bulk without manual intervention
- Consistency: Maintain uniform visual standards across your entire catalogue
- Time Savings: Set up once, run automatically forever
- Scalability: Process thousands of products effortlessly
- Flexibility: Create different workflows for different product types
- Automatically generate videos for all new products added to a collection
- Schedule weekly background removal for uploaded images
- Apply seasonal backgrounds to specific product categories
- Create social-media-ready images for products tagged “featured”
Can I schedule workflows to run automatically?
Can I schedule workflows to run automatically?
- Trigger manually whenever you need them
- Run for specific products you select
- Execute immediately
- Perfect for one-time bulk operations
- Set up recurring schedules (daily, weekly, monthly)
- Define specific times and timezones
- Automatically apply to new products matching your filters
- Process products in the background without manual intervention
- Daily: Process all products added in the last 24 hours
- Weekly: Apply seasonal backgrounds every Monday morning
- Monthly: Generate new videos for products with updated images
- Choose trigger frequency
- Set product filters (collections, tags, date added)
- Define workflow steps and settings
- Activate or pause workflows anytime
How do I apply workflows to specific product collections?
How do I apply workflows to specific product collections?
- Collections: Apply to all products in specific collections
- Tags: Target products with certain tags (e.g., “new-arrival”, “featured”, “sale”)
- Product Type: Filter by product type (e.g., “Dresses”, “Furniture”)
- Vendor: Apply to products from specific vendors
- Date Added: Process products added after a certain date
- Availability: Include/exclude products based on inventory status
- Create a new workflow
- In the workflow configuration, define your product filters
- Preview which products match your filters
- Configure the operations to apply
- Set the trigger (on-demand or scheduled)
- Activate the workflow
- Collection = “Summer Collection” AND Tag = “featured”
- Product Type = “Dresses” AND Date Added > Last 7 days
- Vendor = “Brand X” AND Availability = In Stock
Can I reuse workflows?
Can I reuse workflows?
- Save Workflows: Any workflow can be saved as a reusable template
- Duplicate Workflows: Clone existing workflows and modify them
- Share Configurations: Use the same editing pipeline across different product sets
- Create a workflow with your desired operations
- Save it with a descriptive name
- Duplicate the workflow for similar use cases
- Modify filters or settings as needed
- Activate multiple variations
- Create a “Background Removal” template for different collections
- Save a “Video Generation - Portrait” template for various product types
- Build seasonal templates (Summer Backgrounds, Winter Themes, etc.)
- Faster setup for new campaigns
- Consistent application of proven editing sequences
- Easy experimentation with variations
- Simplified team collaboration
Technical & Troubleshooting
My video generation is taking longer than expected. What should I do?
My video generation is taking longer than expected. What should I do?
- Standard: 2-5 minutes for most videos
- Complex Prompts: Up to 10 minutes for detailed scenes
- High Resolution: 1080p videos may take longer than 480p
- Wait a Bit Longer: Processing times can vary based on server load
- Check Your Connection: Ensure you have stable internet
- Background Processing: You can close the page—your video continues processing
- Check Status: Return to the dashboard to see if processing completed
- Video has been processing for over 30 minutes
- Processing is stuck at the same percentage
- You receive an error message
The generated video doesn't match my prompt. How can I improve it?
The generated video doesn't match my prompt. How can I improve it?
- ❌ “Show the product”
- ✅ “Show the dress on the model with gentle movement to display fabric flow”
- ❌ “Make a video”
- ✅ “Create a video with the model turning 360 degrees to showcase the outfit from all angles”
- ❌ “Nice background”
- ✅ “Generate a video with a clean white studio background and professional lighting”
- ❌ “Make it look good”
- ✅ “Create an elegant, slow-motion video with smooth transitions and minimal movement”
- Too much motion: Use words like “gentle”, “subtle”, “slow”
- Wrong focus: Specify what should be emphasized
- Poor quality: Ensure source images are high resolution
- Use the Regenerate button to try different prompts
- Adjust video settings (duration, resolution, aspect ratio)
- Credits are only charged for completed videos you keep
Why is my image editing failing?
Why is my image editing failing?
- Ensure images are under 20MB
- Use supported formats (PNG, JPG, WEBP)
- Check that files aren’t corrupted
- Source images should be at least 800x800px
- Avoid extremely low-resolution images
- Heavily compressed images may produce poor results
- Some operation combinations may conflict
- Try simplifying your pipeline
- Run operations one at a time to identify issues
- Ensure products still exist in Shopify
- Check that images haven’t been deleted
- Refresh the product selection
- Verify source image quality and format
- Simplify the operations pipeline
- Try editing one image at a time to isolate the issue
- Check error messages for specific guidance
- Contact support with error details if problem persists
- Read error messages carefully—they often indicate the specific issue
- Screenshot errors to share with support if needed
Can I cancel a video or image generation in progress?
Can I cancel a video or image generation in progress?
- You can attempt to cancel jobs while they’re in the queue or early in processing
- Look for a “Cancel” or “Stop” button on the processing screen
- Success depends on how far along processing has progressed
- Cancelled before processing starts: Full credit refund
- Cancelled during processing: Partial refund based on completion percentage
- Completed processing: No refund (you receive the generated content)
- Closing the browser doesn’t cancel processing
- Jobs continue in the background even if you navigate away
- Return to the dashboard to check status and cancel if needed
- Review credit estimates carefully before starting
- Use preview features when available
- Test with single products before batch processing
- Start with lower resolution/quality to test prompts and settings
Where do the generated videos and images appear in Shopify?
Where do the generated videos and images appear in Shopify?
- Go to Products in your Shopify admin
- Select the product you generated content for
- Scroll to the Media section
- Your videos and images appear in the media gallery
- Videos and images are automatically published by default
- They appear alongside existing product images
- Customers see them on product pages immediately
- You can reorder media to control display priority
- If you prefer to review first, you can choose manual publishing
- Download content and upload it yourself
- Or publish selectively from the AI Image & Video Editor dashboard
- Reorder media in Shopify to control which appears first
- Delete unwanted media from the product page
- Videos play inline on product pages (no external player needed)
- Published media is immediately visible to customers
- Videos work on all devices (desktop, mobile, tablet)
- Optimized for fast loading and smooth playback
Is there a limit to how many videos or images I can create?
Is there a limit to how many videos or images I can create?
- Create as many videos and images as you have credits for
- No monthly caps or restrictions
- Purchase more credits anytime to continue
- Large batch operations are queued and processed sequentially
- Very large batches (100+ products) may take time to complete
- Background processing allows you to continue working
- Break extremely large batches into smaller chunks (50-100 products)
- Use workflows to schedule processing during off-hours
- Monitor credit usage to ensure sufficient balance
- Test settings on a few products before processing entire catalogues
- Workflows can process unlimited products over time
- Schedule recurring workflows for continuous processing
- Ideal for catalogues with thousands of products
- Purchase larger credit packs for better value (up to 20% savings)
- Consider enterprise packs for extensive catalogue operations
- Priority processing included with larger packs
Integration & Publishing
How do videos and images get added to my Shopify store?
How do videos and images get added to my Shopify store?
- Videos and images are automatically published to product media upon completion
- Appear in the Shopify product media gallery immediately
- Customers can see them on product pages right away
- No manual upload required
- You generate a video or edit an image
- Processing completes successfully
- Content is automatically added to the product’s media in Shopify
- You receive confirmation of publication
- Review content before publishing (optional setting)
- Download to your device first
- Manually approve each piece of content
- Publish selectively from your dashboard
- Publish: Add content to Shopify product media
- Download: Save to your device without publishing
- Remove: Unlink content from a product
- Republish: Update or replace existing media
- Content appears at the end of existing media by default
- Reorder media in Shopify to control display order
- Set featured images and videos from Shopify admin
Can I use the AI-generated content outside of Shopify?
Can I use the AI-generated content outside of Shopify?
- Download videos and images directly from the dashboard
- Save to your device in standard formats
- Use across any marketing channel
- You own all AI-generated content created from your products
- Use freely in marketing materials, social media, advertising, etc.
- No additional licensing fees or restrictions
- Commercial use fully permitted
- Social Media: Instagram, TikTok, Facebook, Pinterest
- Paid Advertising: Google Ads, Facebook Ads, display campaigns
- Email Marketing: Product showcases in newsletters
- Marketplaces: Amazon, eBay, Etsy product listings
- Print Materials: Catalogs, brochures, packaging
- Wholesale: B2B presentations and line sheets
- Videos: MP4 (universally compatible format supported by all platforms)
- Images: PNG (high-quality output with transparency support)
Do I need to install anything on my theme?
Do I need to install anything on my theme?
- Install the app from the Shopify App Store
- Access the editor through your Shopify admin
- Generate and publish content directly to product media
- No theme code modifications needed
- Uses Shopify’s native media handling
- Videos and images appear automatically in your theme
- Works with any Shopify theme (no compatibility issues)
- No liquid code changes required
- Supports all Shopify themes (OS 2.0 and legacy)
- Content displays using your theme’s existing media gallery
- Responsive and mobile-friendly automatically
- Theme updates don’t affect the app
- Shopify Plus account
- App installed from Shopify App Store
- That’s it!