Post checkout upsells display personalized product recommendations immediately after purchase completion. These recommendations can significantly increase average order value by suggesting products that complement items the customer has just purchased.

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Implementation Steps

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1. Open the “Glood Product Recommendations” app in your Glood.AI admin

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2. Click on the “Checkout Upsell” section from the app menu.

→ This will open the “Checkout & Post Purchase Upsell” dashboard screen (as shown in the image), where you can manage and create upsell campaigns.

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3. Click on the “New Campaign” button at the top right corner to start creating a new upsell campaign.

→ Once you click, the Create Campaign screen will open, where you can enter your campaign details and configure the upsell settings.

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4. After clicking on “New Campaign”, the Create Campaign screen will open (as shown in the image).

→ On this screen, you’ll need to fill in the following details to set up your Post Checkout Upsell campaign:

  • Name: Add a name for your campaign to easily identify it.
  • Time Duration: Set the start and end date for when the campaign should be active.
  • Status: Keep this set to Active if you want the upsell campaign to show on the post checkout screen.
  • Trigger: Choose whether this campaign should be shown to all customers or conditionally based on certain rules.
  • Post Checkout Upsell Products: Click on the + Add button to select the product(s) that will be promoted as upsell items after checkout.
  • Save: Click on Save button

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5. Ensure Post Checkout Upsell is Enabled

  • After filling in all the campaign details, make sure the Post Purchase Upsell section is enabled.
  • Enable the toggle inside the Post Purchase Upsell section (as shown in the image).
  • Once enabled, click the Save button.

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6. This will ensure that the selected upsell product(s) are shown on the post-checkout screen, right after the customer completes their order.

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Troubleshooting

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Unable to See the Checkout Upsell?

If your checkout upsell still isn’t showing, verify that your post-purchase configuration is set correctly:

  • From your Shopify admin, go to Settings > Checkout
  • Scroll down to the Post-purchase page section
  • Under Add tracking scripts and other customizations, ensure Glood Product Recommendations app is selected/configured to run post-purchase experiences
  • If nothing is selected, choose the Glood Product Recommendations app to handle Post Checkout Upsell
  • Once configured, this will ensure that your upsell campaigns display on the post-checkout screen.

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Additional Configuration Settings

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Post Purchase Upsell Configuration

Control whether post-purchase upsells appear after checkout completion:

  • Enable or disable post-purchase upsells using the “Control Post Purchase Upsell” toggle
  • When enabled, recommended products will be shown to customers on the order confirmation page
  • When disabled, no additional product recommendations will appear after purchase completion

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Excluded Products

Configure which products should not appear in checkout upsell recommendations:

  • Exclude individual products by selecting them from your product catalog
  • Exclude groups of products by specifying product tags (e.g. exclude all products tagged as “subscription”)
  • Set up exclusion rules using product attributes like price range, vendor, or collection
  • Excluded products will never appear as recommendations, even if they match other recommendation criteria

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Support

If you need help with setting up or customizing post checkout upsells, contact our support team at support@glood.ai