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A skill is a written procedure an agent reads when it applies: how your returns work, what to do with a fraud assessment, how to trace a drop in conversion. An agent looks over its attached skills by their Use when lines, and reads a skill’s full body only when that line matches what it is doing.
These are skills for the agents in your dashboard. The two skills that teach an AI assistant to use Glood are different; see Install the skills.
Open Agents → Skills for the library. Seeing it needs skill:read; creating and editing skills needs skill:write.

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The library

Each skill shows where it comes from, and how many agents use it. Filter with Where skills come from, or search. Glood’s skills are listed, word for word, in the Skills library.

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Attach a skill to an agent

Attaching needs skill:attach.
1

Open the agent's skills

On the agent, Configuration → Skills.
2

Attach skill

Tick one or more skills, then Attach. The agent starts reading them on its next run.
Each attached skill shows the store it is limited to, or All stores, and Off here where it has been switched off on a store. Detach stops the agent loading it from its next run; the skill stays in the library. Some Glood skills are given to every agent when it is created, and marked Every agent in the create wizard. You can still detach one from an agent that does not need it.

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Write your own skill

Choose New skill. Then Create skill, and attach it to the agents that need it.
Use when is the only thing an agent reads before deciding to open a skill, so write it as a trigger, not a description. “use when a customer asks to return or exchange an order” gets read at the right moment; “this skill covers returns” does not.
Write the body as instructions to follow, not background reading. Name the tools the agent should call by their exact names; see Agent tools. The body editor opens on Markdown, the exact text that is saved. Rich shows it formatted, with a toolbar. The counter under it shows the size against the 32 KB limit.

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Edit a Glood skill

Open the skill and edit it. Glood’s skills are copy-on-write: your first save makes your organization’s own copy, marked Customised, and every agent that uses the skill switches to your copy on its next run. Nothing needs attaching again. From then on your copy is yours. Glood’s later updates to that skill do not reach it, and do not overwrite it.

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Reset or restore a skill

On a customised skill, the actions menu (…) offers Reset to Glood version. It archives your copy, and Glood’s current version loads again for every agent that uses the skill. Your edits stay in the history. Prefer to keep your copy but start its text over? Paste Glood’s text back in from the Skills library.

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Archive a custom skill

Archive skill, in the actions menu, takes it away from every agent that loads it. It stays in the history and cannot be attached again.