Troubleshooting - Glood.AI: AI-Powered Commerce Solutions

Connecting

What you see	What it is	What to do
The browser opens, you approve, and the client keeps waiting	The approval never reached the client	Try connecting again. If it repeats, report it — this one is ours to fix, not yours
”Your assistant’s access has expired”	Unused for over 30 days, or the connection was revoked	Reconnect from your client
The assistant does not know what `whoami` is	The server is connected but the skills are not loaded	Re-run `npx skills add LoopClub/glood-agent-skills` and start a new session. See Install the skills
Your client will not connect at all	It may not speak MCP authorization	Check the requirements in Connect any MCP client
A Custom GPT will not authorize	Custom GPTs cannot register themselves	That path needs credentials from us — email support@glood.ai

What you see	What it is	What to do
It cannot see an organization you belong to	You did not tick it when connecting, or you joined it afterwards	Add it at Account → Connections
A store you own is not found	It may still be a draft — its install never finished — or it was not ticked when you connected	Finish connecting it, or add its organization at Account → Connections
”no Glood app connected” on a store you use	That store has no Glood app syncing events, so nothing has been collected to report on	Connect Glood Search or Glood Personalization to it
”Your role does not allow that”	Your role in that organization, not a connection problem	Ask an admin to change your role there
Asking about two organizations at once fails	Deliberate — currencies, timezones and roles differ between them	Ask one organization at a time
”read-only” when you asked it to change something in Shopify	Deliberate: this connection reads your Shopify data and never writes it	Make the change in Shopify admin; the assistant will tell you where
A change that asks you to confirm	Archiving, stopping a deployment and removing a schedule are two-step by design	Read the review it shows you, then say yes

Occasionally an assistant repeats the error code it got back. These are what they mean.

Code	What it means
`FORBIDDEN`	Your role in that organization lacks the permission. The message names which one.
`CROSS_ORG_SCOPE`	One call named stores in two organizations. It needs splitting into one call per organization.
`APP_NOT_ENABLED`	No Glood app on that store can answer that report. Connecting Glood Search or Glood Personalization is what starts collecting those events.
`STORE_NOT_FOUND`	Not reachable by this connection — another organization’s, not granted, still a draft, or removed.
`REPORT_NOT_FOUND`	That report name does not exist. Ask what reports the store can answer.
`ORG_NOT_FOUND`	That organization is not shared with this connection.
`AMBIGUOUS_TARGET`	A name matched in two organizations. The error lists the candidates — pick one.
`VALIDATION`	The arguments were wrong: an inverted window, a missing field. The message names the field.

An error is an answer, not an outage. Every one of these is something you or the assistant can act on — none of them mean Glood is down.

Before assuming a figure is wrong, check what the assistant said around it.

Did it name the window? If not, ask. A shortened window is the single most common reason a number surprises someone — your data may not go back as far as the question did.
Did the result carry a note? “the top few, not everything” and “unavailable rather than zero” both change what the number means. See How to read the answers.
Does it disagree with the dashboard? It should not be able to — the same code computes both. If it does, report it.

Email support@glood.ai. Including the exact question you asked and the error the assistant quoted makes it much faster to answer.